Holiday schedule 2025: Warehouse & customer service availability

As we approach the festive season, we would like to keep all Pactic partners and customers informed about our upcoming holiday operating schedule. To ensure smooth planning for your shipments, returns, and customer service requests, please review the closure dates for our Hungarian and Romanian operations below.

Rethinking returns: How to offer a seamless customer experience

A smooth, well-communicated return process can make the difference between a one-time buyer and a loyal customer. For brands competing on experience, the post-purchase journey is just as important as the unboxing moment.

Why customer experience in logistics matters more than ever

Logistics is no longer just about moving packages from point A to point B. It has become a critical part of the overall customer experience (CX). Whether you're a retailer shipping to end consumers or a supplier delivering to businesses, how you manage logistics can make—or break—your brand.

OOH delivery is gaining ground in CEE: Regional insights for e-commerce

Out Of Home (OOH) delivery—where parcels are delivered to lockers or pick-up points instead of home addresses—is quickly becoming one of the most popular delivery methods across the Central and Eastern European (CEE) region.

Unlocking e-commerce potential in CEE: Why a mixed model (marketplaces and own webshop) is crucial for success

One of the best strategies for newcomers looking to make a mark in CEE is adopting a mixed e-commerce model—running your own webshop alongside being present on key local marketplaces.

Cross-Border Logistics: The Key to Successful International Expansion for E-Commerce Businesses

2025 cross-border logistics trends: A comprehensive guide for e-Commerce businesses

The world of cross-border logistics is evolving rapidly, driven by technological advancements, shifting consumer behaviors, and the increasing prominence of e-commerce.