Questions and answers
Have a question about our delivery services? Check out our handy list of FAQs with details on delivery times, service types, cash on delivery and more.
Have a question about our delivery services? Check out our handy list of FAQs with details on delivery times, service types, cash on delivery and more.
No, Pactic is our new brand for business clients. There is no need to register again.
On the Pactic Dashboard, you can record and manage the logistics tasks related to your orders in one place, and you can transfer your orders from several platforms to our several courier partners. Bulk label printing, cash on delivery, invoices are also available on our platform with one click.
For our contracted partners, we can provide the platform from Business Tariff Package, (minimum 25 packages per month) currently with the following integrations: ShopRenter, UNAS, Woocommerce, eMag, Shopify webshops, as well as individually developed sites.
No, we only start measuring your shipping volume from the first shipment you place.
Yes, our shipping rates include nearly all the surcharges, for example Fuel, road tolls, customs clearance fees.
No, we allocate the discount to your user profile as soon as we open your business account
We normally only meet face to face with Enterprise customers, however if you believe you have special requirements that can’t be discussed over the phone, please contact us to request a personal meeting.
Yes, you can link as many email addresses as you want to your business account, but you will need to contact us to activate this free service.
Your tariff will be upgraded and downgraded automatically in the end of every month based on your 3 months average shipping volume. You will not be notified about upgrades and downgrades. You can always see which tariff is currently valid for your business, by visiting the Billing Address menu tab in your Pactic dashboard account, and the name of the domestic and international tariff applied to your account will be displayed under your invoice details.
Yes of course, please advise us on your business needs and we can set up your account accordingly.
You can still apply for a business account and will receive discounts, but we will be unable to offer you payment terms.
We would recommend you create a standard Fürgefutár.hu account and simply pay-as-you-go until the number of shipments you have are either more than 10 domestic shipments or more than 1 international shipment per month. When you are confident that you can maintain this shipping volume you can apply for a business account.
Igen, a szállítási árak tartalmaznak majdnem minden pótdíjat, például az üzemanyag, az autópályadíjak stb.
A Pactic Dashboardon egy helyen tudja nyilvántartani és kezelni a megrendeléseihez tartozó logisztikai feladatokat, továbbá egy platformról több szállítónak is tud megrendeléseket átadni. A tömeges címkenyomtatás, utánvét elszámolások, számlák is egy kattintással elérhetőek a platformunkon.
Szerződött partnereinknek, Üzleti tarifacsomag, azaz 25 havi csomagfeladástól tudunk biztosítani webshopos integrációt ShopRenter, UNAS, Woocommerce, eMag, Shopify webáruházakhoz, illetve egyedileg fejlesztett oldalakhoz is.
Nem, csak az első rendelés leadásától számoljuk a rendelési mennyiséget.
COD amounts are transferred every day. Formally COD amounts have to be transferred in 8 working days following the delivery date however on average COD amounts should arrive in your bank account 3 – 4 days following the delivery of the parcel(s) to the consignee.
If you qualify for payment terms, you will receive an invoice every two weeks.
Igen, a szállítási árak tartalmaznak majdnem minden pótdíjat, például az üzemanyag, az autópályadíjak stb.
A Pactic Dashboardon egy helyen tudja nyilvántartani és kezelni a megrendeléseihez tartozó logisztikai feladatokat, továbbá egy platformról több szállítónak is tud megrendeléseket átadni. A tömeges címkenyomtatás, utánvét elszámolások, számlák is egy kattintással elérhetőek a platformunkon.
Szerződött partnereinknek, Üzleti tarifacsomag, azaz 25 havi csomagfeladástól tudunk biztosítani webshopos integrációt ShopRenter, UNAS, Woocommerce, eMag, Shopify webáruházakhoz, illetve egyedileg fejlesztett oldalakhoz is.
Nem, csak az első rendelés leadásától számoljuk a rendelési mennyiséget.
(glass, panes of glass, framed windows, glass shelves, glass doors or glass chandeliers)
(deodorant, furniture polish, air freshener)
(including bodily fluids or tissue samples)
(firearms, rifles, shotguns, ammunition, gun parts, knives, flick knives axes)
(like ceramics)
(gasoline, diesel, fuel, oil, liquid petroleum gas, motor oil etc)
(cash or coins in any currency), cheques, debit or credit cards, meal vouchers, prepaid phone cards, activated SIM cards, unused stamps, vignette)
(nail polish, nail polish remover, aftershave)
(fruits, vegetables, mushrooms, eggs)
(Since the 1st of April 2017 none of our partners will collect goods which are packed in luggage.)
explosives, detonators, flammable materials, toxic or corrosive substances, radioactive materials, infectious or potentially infectious materials, human exposure to drugs or any other substances that may have adverse effect on other consignments
Improperly packaged goods
Bagged items
Items banded or tied together
Perishable, infectious goods
Liquids or easily deliquescent materials
Consignments addressed to P.O. Boxes
Luggage or suitcases that are not wrapped in industrial foil
Temperature sensitive products
Improperly packed consignments containing liquids
Only strong, unused cardboard boxes should be used and any empty space should be filled with appropriate filling materials like polystyrene chips.
Photographs should be sent to Pactic so that confirmation can be given from the courier as to the suitability of the packaging.
Confirmation that the packaging is suitable does not constitute acceptance of liability should the contents of the package be damaged durng transit. Items shipped under the senders own risk will not be reimbursed in case the items is damaged or lost during transit.
This list is not final and Pactic retains the right to change it at any time.
(dishes, cutlery, crockery, glasses, vases, chandeliers)
(bottled wine, jarred fruit, kitchen glassware)
(microwave ovens, coffee makers)
(must be boxed correctly with adequate protection)
What is the volumentric or billable weight?
We calculate the delivery price based on which ever is larger; the physical weight of the parcel, or the volumetric weight of the parcel. So if your parcel has a physical weight of 2kg, but is very big and the volumetric weight is calculated at 10kg then the offers you receive will be based on the 10kg weight.
When you choose a delivery service, we’ll show you the volumetric weight measurement in the summary box on the right hand side.
Consolidated cross-border delivery, within which you can deliver packages within the EU at a competitive price and with a favorable delivery time, and easy return handling.
It requires a minimum of 100 international packages per month.
Yes, you can link as many email addresses as you want to your business account, but you will need to contact us to activate this free service
We normally only meet face to face with Enterprise customers, however if you believe you have special requirements that can’t be discussed over the phone, please contact us to request a personal meeting.
On the Pactic business platform, you can record and manage the logistics tasks related to your orders in one place, and you can transfer your orders from several platforms to several suppliers. Bulk label printing, cash on delivery, invoices are also available on our platform with one click. We can provide a business account on our platform for our contracted partners, currently with the following integrations, or even for custom-developed sites: ShopRenter, UNAS, Woocommerce, eMag, Shopify
Yes, our shipping rates include nearly all the surcharges, for example Fuel, road tolls, customs clearance fees.
For most partners, the cash on delivery service is also available for cross-border services, with a weekly transfer.
Igen, a szállítási árak tartalmaznak majdnem minden pótdíjat, például az üzemanyag, az autópályadíjak stb.
A Pactic Dashboardon egy helyen tudja nyilvántartani és kezelni a megrendeléseihez tartozó logisztikai feladatokat, továbbá egy platformról több szállítónak is tud megrendeléseket átadni. A tömeges címkenyomtatás, utánvét elszámolások, számlák is egy kattintással elérhetőek a platformunkon.
Szerződött partnereinknek, Üzleti tarifacsomag, azaz 25 havi csomagfeladástól tudunk biztosítani webshopos integrációt ShopRenter, UNAS, Woocommerce, eMag, Shopify webáruházakhoz, illetve egyedileg fejlesztett oldalakhoz is.
Nem, csak az első rendelés leadásától számoljuk a rendelési mennyiséget.
If you qualify for payment terms, you will receive an invoice every two weeks.
At most of our partners, the cash on delivery service is also available for cross-border services, with a once a week transfer.
(glass, panes of glass, framed windows, glass shelves, glass doors or glass chandeliers)
(deodorant, furniture polish, air freshener)
(including bodily fluids or tissue samples)
(firearms, rifles, shotguns, ammunition, gun parts, knives, flick knives axes)
(like ceramics)
(gasoline, diesel, fuel, oil, liquid petroleum gas, motor oil etc)
(cash or coins in any currency), cheques, debit or credit cards, meal vouchers, prepaid phone cards, activated SIM cards, unused stamps, vignette)
(nail polish, nail polish remover, aftershave)
(fruits, vegetables, mushrooms, eggs)
(Since the 1st of April 2017 none of our partners will collect goods which are packed in luggage.)
explosives, detonators, flammable materials, toxic or corrosive substances, radioactive materials, infectious or potentially infectious materials, human exposure to drugs or any other substances that may have adverse effect on other consignments
Improperly packaged goods
Bagged items
Items banded or tied together
Perishable, infectious goods
Liquids or easily deliquescent materials
Consignments addressed to P.O. Boxes
Luggage or suitcases that are not wrapped in industrial foil
Temperature sensitive products
Improperly packed consignments containing liquids
Only strong, unused cardboard boxes should be used and any empty space should be filled with appropriate filling materials like polystyrene chips.
Photographs should be sent to Pactic so that confirmation can be given from the courier as to the suitability of the packaging.
Confirmation that the packaging is suitable does not constitute acceptance of liability should the contents of the package be damaged durng transit. Items shipped under the senders own risk will not be reimbursed in case the items is damaged or lost during transit.
This list is not final and Pactic retains the right to change it at any time.
(dishes, cutlery, crockery, glasses, vases, chandeliers)
(bottled wine, jarred fruit, kitchen glassware)
(microwave ovens, coffee makers)
(must be boxed correctly with adequate protection)
What is the volumentric or billable weight?
We calculate the delivery price based on which ever is larger; the physical weight of the parcel, or the volumetric weight of the parcel. So if your parcel has a physical weight of 2kg, but is very big and the volumetric weight is calculated at 10kg then the offers you receive will be based on the 10kg weight.
When you choose a delivery service, we’ll show you the volumetric weight measurement in the summary box on the right hand side.
Contact us at
sales_hu@pactic.com
